Investigates and decides complaints and disputes about the way that pension schemes are run.
When someone has tried to resolve a problem with their pension and isn’t satisfied with the outcome, they ask us to help.
We are an independent organisation set up by law to investigate complaints about pension administration. We can also consider complaints about the actions and decisions of the Pension Protection Fund and about some decisions made by the Financial Assistance Scheme.
We look at the facts without taking sides. And we have legal powers to make decisions that are final, binding and enforceable in court. Our service is free.
We are funded by grant-in-aid paid by the Department for Work and Pensions (DWP). The grant-in-aid is largely recovered from the general levy on pension schemes administered by the Pensions Regulator.