The Access Service is the 'front door' to adult social services providing information, advice and care support for people with physical disabilities, sensory disabilities, older people, their friends or family. We are the team to contact for all initial enquiries about social care, including safeguarding concerns.
You can refer yourself by email or by phone. Find out more about the referral process.
If you are a professional wishing to refer someone, please ensure you have their consent first. If possible, please complete a referral form.
Please note that any care services arranged by Social Services may be charged for - this is means tested. See 'Paying for care' for more information.
The office is open from 9am to 5pm, Monday to Friday.
For emergencies outside of our normal office hours please call the Emergency Duty Team on 020 7226 0992.