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London Borough of Islington Telecare

Islington Telecare offers services which help you live independently at home.

We fit simple, safe equipment in your home, which connects you to our Telecare Team when you need help. Islington Telecare provides peace of mind for you, your carers and family as we are here to get you the help you need 24 hours a day, seven days a week. 

We are there to help in any emergency – when your special button or sensor is triggered you are instantly connected to the Telecare Team, who make sure you get the help you need.  

There are two different levels of service:

Monitoring service:
You choose three people you know and trust, who live near you, to have a set of keys for your home. When you activate the alarm, the Telecare Team will contact your 'keyholders' and, if necessary, the relevant emergency service.

Full service:
We keep a set of your keys so we can access your home when the alarm is activated. If necessary, we also contact the relevant emergency service. We keep the keys in a safe that we monitor at all times. We only remove the keys to respond to an alarm.

Additional support:
We may also offer a range of specialised telecare sensors for your home, which offer help and protection in case of:

  • falls
  • flood
  • seizure
  • gas leak or carbon monoxide
  • extremes of temperature
  • bogus callers or intruders.

Costs

The costings are subject to change year on year.

Customers who wish to pay (or not eligible) may contact Telecare Team to obtain the most up-to-date information concerning the costs.
 
We may be able to help you fund some of the specialised services. In order to access this funding you will need an assessment from Adult Social Services and be eligible for support from them. We will refer you for this if relevant.

Make an enquiry
For more information contact the Telecare Team on 020 7527 5456. Or you can pop in to see us, 9am-5pm, Monday to Friday at Contact Islington (address below).

If you are a relative, carer, friend or neighbour of someone who may benefit from Islington Telecare, you are welcome to contact us.

Who to contact

Telephone
020 7527 5456
E-mail
telecare@islington.gov.uk
Website
https://www.islington.gov.uk/.../personal-alarms

Location

Name
Islington Telecare
Address
CONTACT ISLINGTON
222 UPPER STREET
London
Postcode
N1 1XR

Other Details

Additional Languages
All, as an interpreting service is available
Record updated: 26/11/2019