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WaterSure Scheme, Thames water

We may be able to offer you financial assistance with your metered bill if anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water. See website for further details.

 We want to help as many customers as possible when it comes to managing their water bill. The WaterSure and WaterSure plus schemes assist customers who are either on a low income or are on a water meter and use lots of water due to factors such as having a large family or having a water-dependent medical condition

Who to contact

0800 980 8800


Extra Care Services Thames Water
PO Box 508
SN38 2TX
Record updated: 08/11/2019