Complaints about Islington Council

If you want to complain, you have the right to do so. Making a complaint won’t affect the services you receive.

When dealing with your complaint, we will aim to:

• sort out your complaint as quickly as possible and make sure we put the problems right
• apologise when things have gone wrong
• keep you up to date about what we are doing
• learn from our mistakes

To make a complaint, please phone, email or use the online form on our webpage.

Complaints about social services

Social Services have a different complaints process and you should contact the relevant team if your complaint is about this:

• Complain about Children's Social Care
• Complain about Adult Social Care