If you want to complain, you have the right to do so. Making a complaint won’t affect the services you receive.
When dealing with your complaint, we will aim to:
- sort out your complaint as quickly as possible and make sure we put the problems right
- apologise when things have gone wrong
- keep you up to date about what we are doing
- learn from our mistakes
To make a complaint, please phone, email or use the online form on our webpage.
Complaints about social services
Social Services have a different complaints process and you should contact the relevant team if your complaint is about this: