Making a complaint about adult social care

If you have any feedback or wish to make a complaint about any service you receive from Adult Social Care please contact your social worker.

If they can't resolve the issue, or you don't have an allocated social worker, you can submit a complaint online: 

Alternatively, please send your feedback to people@islington.gov.uk.

We will log your complaint and complete an investigation in accordance with our adult social services complaints process.

After we have completed our investigation, you then have the option to contact the Local Government and Social Care Ombudsman.

Making a complaint about another organisation

If you have any feedback or wish to make a complaint about an organisation that is providing your care package or service, please contact the relevant organisation first.

They will have their own complaints procedure which they can share with you.

If we pay for your service, either directly or through a Direct Payment plan, you also have the right to make a complaint to us: 

We will then investigate the complaint in accordance with our adult social care complaints process.

After we have completed our investigation, you then have the option to contact the Local Government and Social Care Ombudsman.

Information for service providers

We expect any organisation who provides services for Islington residents to have their own complaints policy and to investigate any complaints received in accordance with this policy.

If the service provided is paid for by Islington Council, the service user also has the right to make a complaint directly to Islington Council. The service provider should inform the service user of this right when they first start providing a service, and whenever they receive a complaint from a service user or an advocate.

Who to contact

Contact Name
People Directorate Customer Services Team
Telephone
020 7527 8047 / 8046 020 7527 8047 / 8046
E-mail
people@islington.gov.uk
Website
Make a complaint about Adult Social Care
Scan to visit this website

Location

Address
222 Upper Street
Islington
London
Postcode
N1 1XR

Other Details

Who is this service for?
Anyone who receives support from Islington adult social care, including commissioned services, or an advocate acting on their behalf
External Links

Last Updated

Last updated:

Actions

Comment on this listing Remove from My shortlist