National Rail Enquiries - Information for Disabled Passengers

At National Rail we want all our customers to be able to access stations and trains for a more inclusive journey experience.

We understand that when making a journey some customers would be more confident travelling with a little extra support and that’s why all train companies offer a helping hand for any trip through Passenger Assist. You can book assistance 24-hours a day by contacting Passenger Assist on freephone 0800 0223720.

The Train company you are travelling with can arrange for someone to:

  •   meet you at the station entrance or meeting point
  •   help you navigate around the station and accompany you to your train
  •   help you on and off the service
  •   provide a ramp on and off your train
  •   meet you from your train and take you to your next train or the exit
  •   carry your bag (up to three items of luggage as per the National Rail Conditions of Travel)

Who to contact

Telephone
0800 0223720 0800 0223720
Website
National Rail Enquries for Disabled Passengers
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