General Practice provides a holistic service to all their registered patients, whatever their needs or circumstances. Services available include:
- routine proactive care
- urgent and acute care for everyone
- maternity care
- delivery of the healthy child programme
- care for people in their last years of life.
GPs work in collaboration with other health and care providers such as
- Health Visitors
- District nurses
- community paediatric nurses
- hospital-based clinicians
and many others.
General practice is the first port of call for most people when needing to access health services. Most health related problems can be managed by a GP. GPs call on an extensive knowledge of medical conditions to be able to assess a problem and decide on the appropriate course of action. They know how and when to intervene, through treatment, prevention and education, to promote the health of their patients and families.
However if the need arises GPs are able to refer people to other services. Once this episode of care is complete, people will be discharged back to their GP who will continue to provide on-going support.
The care and treatment that children and young people receive takes account of their special physical, psychological and social needs, and is provided in partnership with parents or guardians in a safe and child-friendly environment. All disabilities are provided for by general practice.
All practitioners looking after children and young people in the service are regularly involved and are appropriately skilled and qualified in the care and treatment they are providing to them.
A parent, guardian, or person legally responsible for a child or young person is encouraged to stay with them at all times during their treatment, if the child or young person agrees.
All children’s and young people’s privacy will be respected.
The service’s staff are aware of and promote children’s and young people’s rights. They are sensitive to any signs which may indicate possible neglect or abuse. They make sure that any concerns are quickly dealt with.
If you’re new to the borough and aren’t yet registered, or if you’re still registered with a practice near where you used to live, it only takes a few minutes to register with a local NHS GP practice. The practice will take care of everything, including locating and transferring your medical records, so they understand your health and needs.
It doesn’t matter how long you have been living in the borough, or how long you are planning on staying, all residents are entitled to register with a local GP practice.
Most General practice services are commissioned by NHS England under a general medical contract which stipulates the eligibility of services and are free to the service user.
The local Clinical Commissioning Group also commissions other services from GPs and therefore makes decisions about the eligibility for these additional services.
Individual practices provide information about their opening hours are and their appointment system. They should provide a leaflet with this information. GPs provide an out of hour’s service when the practice is closed. Phone your practice for details
The GP Practice will have access to interpreting services and this can be arranged when you see a GP. (It is free and confidential). A GP can arrange for a British Sign Language (BSL) interpreter if one is necessary.
NHS England carries out regular surveys of general practice. You can see the results of the survey here
Most of Islington GP surgeries provide wheelchair access and toilet facilities for people using wheelchairs. Some practices have a loop system installed. If a parent requires assistance for a child with additional needs in the general areas, they should speak to the practice reception staff.