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You said, we did

We take your feedback seriously.

Here are some examples of recent comments and our responses including changes we have made.

Make the SEN code of practice more visible

Make the SEN code of practice more visible within schools for both teachers and parents.

The SEN Code is a 257 page document. We have produced a series of guides on different aspects of the code for schools and parents. We have done presentations to SENCOs and parent groups and made the guides available the intranet (schools) and Local Offer (parents).

Support the continuation of the model of integrated learning

Can you support the continuation of the model of integrated learning within mainstream schools and make it more widely available?

We are currently talking to two primary schools about the possibility of setting up integrated learning units.

Encourage an open door policy for parents within schools

Can you encourage an open door policy for parents within schools so they feel able to discuss progress with the school outside of the annual review?

Schools have a responsibility to publish an Information report on their own websites and this should describe their approach to working and communicating with families of children with SEN. All reports will say they already have ways that parents can speak and raise concerns outside of annual reviews.

Through our work with SENCOs we are encouraging all schools to set up parent groups for parents of children with SEN. Special school Outreach Services can support schools with this development.

More activities specifically for young people with SEND

There is a need to provide provision and more activities specifically for young people with SEND.

As part of our Short Break strategy, we are working closely with colleagues in Youth and Play services to develop the universal offer for children with SEND.

There is a need for travel training

There is a need for travel training for those who do not have access to supported travel.

We have developed an Independent Travel training programme through our transport service.

The assessment process to get short breaks is too long complex

The assessment process to get more short breaks is too long and complex.  Can you make it easier?

We have changed the way that we assess and integrated two assessments into one. We have reviewed the way that we assess the need for short breaks above the basic offer.

Prioritise disability awareness for medical staff

Please prioritise disability awareness for medical staff.

This is part of an on-going CPD programme.

Effective handovers between medical services are needed

Effective handovers between medical services are needed with young people and parents involved.

Transition arrangements are included as part of the Continuing Professional Development.

Encourage staff to specialise in work with YP with disabilities

Support an awareness raising campaign within the borough to encourage people to specialise in working with young people with disabilities.

Disability awareness training is extended to the entire Children's Services workforce as part of our SEN Development Plan.

Support needed ahead of the transition to adult services

Support and guidance needed for parents and young people ahead of the transition to adult services.

We are reorganising our services across Education, Health, Care and Adult Services into 0-13 and 14-25 age group teams to enable a better focus on transition to adulthood from the earliest possible stage.

Access to information, advice and guidance for parents

We want access to information, advice and guidance for parents from someone that understands the challenges of dealing with SEND including access to counselling.

Education, Health and Care jointly commission the Islington SEND Community Support Service, to provide information, advice and guidance to parents of children with SEND, and to young people with disabilities. The further development of counselling is a priority within our joint commissioning intentions for 2015-16.

Volunteering opportunities and work experience placements

There is a need to create more volunteering opportunities and work experience placements for young people with SEND.

We are working with local employers through our Business Employment Support Team (BEST) to carve volunteering and job opportunities for young people with SEND.

Suitable work opportunities in the local area

Mentoring opportunities and further guidance of suitable work opportunities within the local area.

We are working with local employers through our Business Employment Support Team (BEST) to carve volunteering and job opportunities for young people with SEND.

Can we have communication classes to build confidence?

Can we have communication classes to build confidence?

Local employers have identified personal presentation skills as an area for development and this is priority for all of our special schools.

Life skills training to support transition to adulthood

Can you provide life skills training to support transition to adulthood and independent living?

This is a priority for all of our special schools; each has an action plan and buys in additional specialist careers guidance and support from the BEST team.

All Education, Health and Care Plans include specific preparing for adulthood outcomes.

More advice on housing options for independent living

There is a need for more advice on housing options for independent living.

This is a priority for our specialist Transition Team, located in Adult Services but working closely across Children's Services.

Understanding barriers to getting information from a website

Invest in understanding what barriers people perceive to getting information from a website.

The Council has undertaken research and introduced a programme of extending Internet access in response. We offer access to the Internet for all parents through schools and advice centres.

Information to be distributed in a variety of formats

Information needs to be distributed in a variety of formats, including print.

Printed summary firs of the Local Offer are available, as well as various information leaflets. We offer translations including sign language.

Parents and young people want a face to face point of contact

Parents and young people want a face to face point of contact.

This is provided through SEN Keyworkers and our reorganisation will extend face to face contact through the development of a single point of contact 'front door'.

Can you use more videos on the website?

Can you use more videos on the website?

We already use videos in some parts of the website and have recently added links to several videos produced by the Department for Education. We hope to add more videos as they become available.