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London Dial-A-Ride

Dial-a-ride is a multi-occupancy door-to-door transport service for disabled people who cannot use buses, trains and the Tube. It can be used for all sorts of journeys, for example shopping, visiting friends and family, doctors and dentists appointments and going out at night. Dial-a-Ride is generally best for providing local trips, but longer journeys can often be arranged on request.

Who to contact

Telephone
0845 999 1999
020 7309 8900
E-mail
DAR@tfl.gov.uk
Website
www.tfl.gov.uk/.../dialaride

Location

Address
Progress House
5 Mandela Way
London
Postcode
SE1 5SS

Time / date Details

Opening times/date
Enquiries: Monday to Friday from 9:00am to 5:00pm Booking office Monday to Friday 9am to 4pm.

Other Details

Cost Details
There are no charges for the service.
Who is this service for?
Taxicard members, people in receipt of Higher Rate Mobility Component DLA, registered blind, higher rate attendance allowance. Mobility supplement of war pension. Dial-a-Ride is a membership service which you pre-book. You will usually be expected to travel with other passengers going in the same direction and may have your journey time extended by picking up or dropping off others on the way to your destination. Children under the age of 11 must be accompanied by a person aged 16 and over. Dial-a-Ride may require a child aged 11 or over to travel with an essential escort if necessary.
Can I refer myself?
Yes
How to refer or apply

If you think you may be eligible for Dial-a-Ride membership you should contact us on 0845 999 1 999 or visit our website www. tfl.gov.uk

Additional Languages
Interpreters for most languages on request
Record updated: 24/08/2018